If you would like to request a return label for your smartAC kit(s), please use this form. Kindly include the following information:
Subject:
Return label
Body:
Hello Customer Support Team,
I have [#] (in...
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Please check out our plug reference guide and note which plug type image matches your wall outlet.
Email us using the form on this site to request an exchange. Please indicate the plug type you need and which ...
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If you are a customer that received a WiFi smartAC kit as a participant in a utility program, you must create an account on mymodlet.com with the same email address that you used to enroll in the program. Pleas...
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Here are some helpful videos that will help you get the most out of your modlet or smartAC kit:
Getting started with the modlet
How to install your WiFi ThinkEco smartAC kit
Using the Thermos...
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The WiFi modlet has a red light (LED) ring that tells you its current status.
Slow-spinning red light Fast-spinning red light
Watch the modlet light during installation. The li...
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We support the 3 most common plug types for room air conditioners:
Modlet Type
110V/15A
110V/20A
220V/20A
Zigbee modlet
4010
4011
4013
Modlet BN WiFi (Classic)
5010
5011
5013
Modlet BN WiF 2
502...
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The modlet BN (sometimes called the "modlet bean") is a smart plug that measures minute-level power use and can control the power allowed to the device connected to it. You can control your modlet BN from your ...
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Approximately 90% of our customers report that their AC unit is compatible with the smartAC kit. However, every AC unit is designed differently and some AC units are not compatible with the smartAC kit. Make su...
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Basic Modlet (Zigbee): 2-socket smart outlet that monitors and controls the flow of energy to your plugged-in devices.
Modlet BN (or smartAC modlet): 1-socket smart outlet that monitors and controls the flow o...
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WiFi modlets communicate directly with WiFi network in your home or office. Zigbee modlets require an Ethernet Gateway to communicate with the Internet.
Differences:
WiFi modlets have a WiFi MAC address...
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